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The Interactional Organization Of Telephone Survey Openings


Author : Matthew M. Hollander
language : en
Publisher:
Release Date : 2009



Download The Interactional Organization Of Telephone Survey Openings written by Matthew M. Hollander and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with categories.




Applied Conversation Analysis


Author : Charles Antaki
language : en
Publisher: Palgrave Macmillan
Release Date : 2011-10-04



Download Applied Conversation Analysis written by Charles Antaki and has been published by Palgrave Macmillan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-10-04 with Education categories.


Each of us is highly skilled at designing our turns at talk, and meshing them with those of the people around us. Conversation Analysis (CA) is the study of just how that is done, and how the choreography of conversation brings off the business we conduct with each other. Conversation Analysis is beginning to have a strong record not only of understanding interaction, but also of seeing how it might be changed. This volume collects together some of the most exciting developments in CA as it is applied to intervention programs in medical communication, speech therapy, mediation, welfare interviewing, surveying, telephone helplines, and other insitutional encounters. The contributors explain the difficulties and the benefits of applying CA in the real world, and with working with external agencies like government institutions, charities, and the medical establishment.

Mediated Business Interactions Intercultural Communication Between Speakers Of Spanish


Author : Rosina Marquez Reiter
language : en
Publisher: Edinburgh University Press
Release Date : 2011-07-07



Download Mediated Business Interactions Intercultural Communication Between Speakers Of Spanish written by Rosina Marquez Reiter and has been published by Edinburgh University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-07 with Business & Economics categories.


This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions.* Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone?* Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages?* Does the language seen as a cultural tool reflect a different orientation towards such activities?* What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices?

Conversation And Technology


Author : Ian Hutchby
language : en
Publisher: John Wiley & Sons
Release Date : 2013-04-24



Download Conversation And Technology written by Ian Hutchby and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-24 with Social Science categories.


We live in a world where social interaction is increasingly mediated by technological devices. In this book, Ian Hutchby explores the impact these technologies have on our attempts to communicate. Focusing on four examples - telephones, computerized expert systems at work, speech-based systems dealing with enquiries from the public, and multi-user spaces on the Internet - Hutchby asks: are we increasingly technologized conversationalists, or is technology increasingly conversationalized? Conversation and Technology draws on recent theory and empirical research in conversation analysis, ethnomethodology and the social construction of technology. In novel contributions to each of these areas, Hutchby argues that the ways in which we interact can be profoundly shaped by technological media, while at the same time we ourselves are shapers of both the cultural and interactional properties of these technologies. The book begins by examining a variety of theoretical perspectives on this issue. Hutchby offers a critical appraisal of recent sociological thinking, which has tended to over-estimate society's influence on technological development. Instead he calls for a new appreciation of the relationship between human communication and technology. Using a range of case studies to illustrate his argument, Hutchby explores the multiplicity of ways in which technology affects our ordinary conversational practices. Readers in areas as diverse as sociology, communication studies, psychology, computer science and management studies will find much of interest in this account of the human and communicative properties of various forms of modern communication technology.

The Handbook Of Conversation Analysis


Author : Jack Sidnell
language : en
Publisher: John Wiley & Sons
Release Date : 2012-08-03



Download The Handbook Of Conversation Analysis written by Jack Sidnell and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-03 with Language Arts & Disciplines categories.


Presenting a comprehensive, state-of-the-art overview of theoretical and descriptive research in the field, The Handbook of Conversation Analysis brings together contributions by leading international experts to provide an invaluable information resource and reference for scholars of social interaction across the areas of conversation analysis, discourse analysis, linguistic anthropology, interpersonal communication, discursive psychology and sociolinguistics. Ideal as an introduction to the field for upper level undergraduates and as an in-depth review of the latest developments for graduate level students and established scholars Five sections outline the history and theory, methods, fundamental concepts, and core contexts in the study of conversation, as well as topics central to conversation analysis Written by international conversation analysis experts, the book covers a wide range of topics and disciplines, from reviewing underlying structures of conversation, to describing conversation analysis' relationship to anthropology, communication, linguistics, psychology, and sociology

Interaction And The Standardized Survey Interview


Author : Hanneke Houtkoop-Steenstra
language : en
Publisher: Cambridge University Press
Release Date : 2000-08-03



Download Interaction And The Standardized Survey Interview written by Hanneke Houtkoop-Steenstra and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-08-03 with Language Arts & Disciplines categories.


This study investigates in detail the interaction between interviewers and respondents in standardised social survey interviews. Applying the techniques of conversation analysis, Hanneke Houtkoop-Steenstra reveals how certain rules of normal conversation fail to apply in interviews based on a standard questionnaire, and offers original empirical evidence to show what really happens. Her book demonstrates that interview results can only be understood as products of the contingencies of the interview situation, and not, as is usually assumed, the unmediated expressions of respondents' real opinions. Her conclusions have important implications for anyone interested in effective survey compilation and interpretation. The book is highly accessible, setting out the basic tools of conversation analysis simply and clearly, and suggesting ways of improving questionnaire design wherever possible. Its approach will be of great interest to students and researchers of survey methodology.

Studies Of Laughter In Interaction


Author : Phillip Glenn
language : en
Publisher: A&C Black
Release Date : 2013-05-23



Download Studies Of Laughter In Interaction written by Phillip Glenn and has been published by A&C Black this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-23 with Language Arts & Disciplines categories.


Laughter is pervasive in interaction yet often overlooked in the research. This volume presents a collection of original studies revealing the highly-ordered, complex, and important phenomenon of laughter in everyday interactions. Building on 40 years of conversation analytic research, the authors show how the design and placement of laughs contribute to unfolding sequences, social activities, identities, and relationships. In this revealing study leading experts investigate laughter in a range of different contexts and across a variety of languages. The research demonstrates that laughter is not simply a reaction to humour but is used in a fascinating array of different ways. Findings reported here include its use in clinics, employment interviews, news interviews, classrooms, the discourse of children with severe autism, and ordinary conversations. The acoustics of laughter and its relationship to movement, gaze and gesture are also explored. The volume brings together new and influential research into this phenomenon to present the state-of-the-art. It will be invaluable to anyone interested in the study of interaction, conversation analysis, humour and laughter.