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The Interactional Organization Of Telephone Survey Openings


Author : Matthew M. Hollander
language : en
Publisher:
Release Date : 2009



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Applied Conversation Analysis


Author : Charles Antaki
language : en
Publisher: Palgrave Macmillan
Release Date : 2011-10-04



Download Applied Conversation Analysis written by Charles Antaki and has been published by Palgrave Macmillan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-10-04 with Education categories.


Each of us is highly skilled at designing our turns at talk, and meshing them with those of the people around us. Conversation Analysis (CA) is the study of just how that is done, and how the choreography of conversation brings off the business we conduct with each other. Conversation Analysis is beginning to have a strong record not only of understanding interaction, but also of seeing how it might be changed. This volume collects together some of the most exciting developments in CA as it is applied to intervention programs in medical communication, speech therapy, mediation, welfare interviewing, surveying, telephone helplines, and other insitutional encounters. The contributors explain the difficulties and the benefits of applying CA in the real world, and with working with external agencies like government institutions, charities, and the medical establishment.

Mediated Business Interactions Intercultural Communication Between Speakers Of Spanish


Author : Rosina Marquez Reiter
language : en
Publisher: Edinburgh University Press
Release Date : 2011-07-07



Download Mediated Business Interactions Intercultural Communication Between Speakers Of Spanish written by Rosina Marquez Reiter and has been published by Edinburgh University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-07 with Business & Economics categories.


This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions.* Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone?* Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages?* Does the language seen as a cultural tool reflect a different orientation towards such activities?* What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices?

Changes In The Structure Of Manufacturing Employment


Author :
language : en
Publisher:
Release Date : 1968



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Interaction And The Standardized Survey Interview


Author : Hanneke Houtkoop-Steenstra
language : en
Publisher: Cambridge University Press
Release Date : 2000-08-03



Download Interaction And The Standardized Survey Interview written by Hanneke Houtkoop-Steenstra and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-08-03 with Language Arts & Disciplines categories.


This study investigates in detail the interaction between interviewers and respondents in standardised social survey interviews. Applying the techniques of conversation analysis, Hanneke Houtkoop-Steenstra reveals how certain rules of normal conversation fail to apply in interviews based on a standard questionnaire, and offers original empirical evidence to show what really happens. Her book demonstrates that interview results can only be understood as products of the contingencies of the interview situation, and not, as is usually assumed, the unmediated expressions of respondents' real opinions. Her conclusions have important implications for anyone interested in effective survey compilation and interpretation. The book is highly accessible, setting out the basic tools of conversation analysis simply and clearly, and suggesting ways of improving questionnaire design wherever possible. Its approach will be of great interest to students and researchers of survey methodology.

The Handbook Of Conversation Analysis


Author : Jack Sidnell
language : en
Publisher: John Wiley & Sons
Release Date : 2012-08-03



Download The Handbook Of Conversation Analysis written by Jack Sidnell and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-03 with Language Arts & Disciplines categories.


Presenting a comprehensive, state-of-the-art overview of theoretical and descriptive research in the field, The Handbook of Conversation Analysis brings together contributions by leading international experts to provide an invaluable information resource and reference for scholars of social interaction across the areas of conversation analysis, discourse analysis, linguistic anthropology, interpersonal communication, discursive psychology and sociolinguistics. Ideal as an introduction to the field for upper level undergraduates and as an in-depth review of the latest developments for graduate level students and established scholars Five sections outline the history and theory, methods, fundamental concepts, and core contexts in the study of conversation, as well as topics central to conversation analysis Written by international conversation analysis experts, the book covers a wide range of topics and disciplines, from reviewing underlying structures of conversation, to describing conversation analysis' relationship to anthropology, communication, linguistics, psychology, and sociology

Marked


Author : Devah Pager
language : en
Publisher: University of Chicago Press
Release Date : 2008-09-15



Download Marked written by Devah Pager and has been published by University of Chicago Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-09-15 with Social Science categories.


Nearly every job application asks it: have you ever been convicted of a crime? For the hundreds of thousands of young men leaving American prisons each year, their answer to that question may determine whether they can find work and begin rebuilding their lives. The product of an innovative field experiment, Marked gives us our first real glimpse into the tremendous difficulties facing ex-offenders in the job market. Devah Pager matched up pairs of young men, randomly assigned them criminal records, then sent them on hundreds of real job searches throughout the city of Milwaukee. Her applicants were attractive, articulate, and capable—yet ex-offenders received less than half the callbacks of the equally qualified applicants without criminal backgrounds. Young black men, meanwhile, paid a particularly high price: those with clean records fared no better in their job searches than white men just out of prison. Such shocking barriers to legitimate work, Pager contends, are an important reason that many ex-prisoners soon find themselves back in the realm of poverty, underground employment, and crime that led them to prison in the first place. “Using scholarly research, field research in Milwaukee, and graphics, [Pager] shows that ex-offenders, white or black, stand a very poor chance of getting a legitimate job. . . . Both informative and convincing.”—Library Journal “Marked is that rare book: a penetrating text that rings with moral concern couched in vivid prose—and one of the most useful sociological studies in years.”—Michael Eric Dyson